Here we answer some of the questions frequently asked to us. Do you have a question for this section? Please let us know!
Do you have another question that you can’t figure out? Please feel free to contact us and we will answer your question as soon as possible.
I did not receive a confirmation email after making my reservation. Was the booking successful?
It is possible that you have not received a confirmation after successfully completing a reservation. That is unfortunate and can have a number of causes.
- Did you perhaps enter the wrong email address? Typos happen to everyone, but in this case it might be the reason you did not receive a confirmation email.
- It is possible that you accidentally deleted our confirmation email, or received it on another device. Please check your deleted folder and any other devices you use to email with.
- It is possible that our confirmation email ended up in your spam folder. Please check if our email was inadvertently marked as spam and moved to your spam folder.
- Our confirmation email was stopped and deleted on its way from our mail server to your email account by a(n overly) strict spam filter. Emails like that are basically gone forever. This is most common with accounts of big, free email providers, such as Gmail, Hotmail, Livemail and iCloud. This cannot be helped, such emails cannot be recovered.
Did you complete a booking (including successful payment), but have you not received a confirmation email? Please contact us and provide us with as much details about your booking as possible: the name and email address you used, the name and date of the booked trip, the date and time of the booking and the number of people. We will check your reservation manually and contact you.
Is it possible that a booked trip will be cancelled?
Yes, unfortunately it is possible that you have made a reservation and paid for the tickets, but we have to decide to cancel the trip. There can be different reasons for this. We will let you know as soon as possible and will of course refund the reservation fee you paid. To put it in official terms:
‘IJmuidense Rondvaart Maatschappij BV reserves the right to cancel a trip when there are insufficient bookings (less than the minimum number listed for the trip, or less than 20) a week before departure, or because of unforeseen circumstances. In the case of cancellation by IJmuidense Rondvaart Maatschappij BV, we have no further obligations beyond refunding the paid ticket and booking fees. These are refunded as soon as possible.’
What are your general terms and conditions?
You can find the general terms and conditions of the IJmuidense Rondvaart Maatschappij on the page General Terms and Conditions.
What about safety on board?
Our boat has been certified by the Nederlandse Scheepvaart Inspectie (Dutch shipping inspection) and meets all safety standards and is properly maintained. The personnel on board is experienced and fully qualified.
Is the boat wheelchair accessible?
Yes, the boat is wheelchair accessible, with the exception of the toilet facilities.
Can a boat tour be customised to our wishes?
If all passengers are part of the same group, we can customise the programme to your preferences. Please contact us for more information and to discuss your wishes.
What route do you sail?
You can find more information about all our regular boat tours on our Boat Tours page. If you rent the entire boat for a group, there are a number of routes we can follow in consultation with you.
How many people fit on the boat?
Our boat can accommodate up to 100 passengers.
Where do the boat tours depart and arrive?
Our departure and arrival point is located in the port of IJmuiden, near the ‘Dankzij Terminal’. It is located on the head of the port, on the Sluisplein. Directions can be found on the contact page.
Could I become seasick?
Although we are the only boat tour company in the Netherlands that sails on the North Sea, we only do so when weather permits. We cannot guarantee that you will not become seasick, but it is very rare. If you are particularly prone to seasickness, it might be advisable to take medication before departure. But again, the chance of seasickness is really very low.
Can I work for you?
Maybe you can! Occasionally we are looking for new staff. We will post any vacancies in the News section.